The Contact Us module is your classic contact form. Visitors enter their email and message, and you get a lead who wants to hear from you. Simple, familiar, and effective.
This module is available on all plans, including Free.
How It Works
When a visitor clicks on the Contact Us module:
- They see a simple contact form
- They enter their email and message
- You receive their inquiry in your Viewers dashboard
- You follow up directly
Contact Us signals clear intent: “I want to talk to someone.” These are often your highest-quality leads - people actively reaching out with questions, requests, or interest in working with you.
Configuration
Customizing the Label
Don’t love “Contact Us”? You can choose from preset label alternatives that better match your offer.
In your Viewers dashboard, go to Configure and find the Contact Us module settings. Select a label that fits your business:
| Option | Desktop Label | Mobile Label |
|---|---|---|
| Default | Contact Us | Contact |
| Request Quote | Request a Quote | Quote |
| Request Demo | Request a Demo | Get Demo |
| Free Consultation | Get a Free Consultation | Consult |
| Schedule Call | Schedule a Call | Call Us |
| Get Pricing | Get Pricing | Pricing |
| Book Appointment | Book an Appointment | Book Now |
| Get Started | Get Started | Start |
| Free Trial | Claim Your Free Trial | Try Free |
| Free Estimate | Get Your Free Estimate | Estimate |
| Talk to Expert | Talk to an Expert | Contact |
Choose the option that best describes what happens when visitors reach out:
- Roofing company? Try “Free Estimate”
- SaaS product? Try “Request Demo” or “Free Trial”
- Consultant? Try “Free Consultation” or “Schedule Call”
- E-commerce? Try “Get Pricing” or “Talk to Expert”
The module functionality stays the same - only the label changes.
Enabling or Disabling the Module
To enable or disable the Contact Us module:
- Log in to your Viewers dashboard
- Go to Configure → Embed Code
- Check or uncheck Contact Us in the Modules section
- Copy your updated embed code
- Replace the old embed code on your website (manual installs only - WordPress plugin users don’t need to do this)
Why Contact Us Leads Matter
Contact Us leads are different from other modules:
- Newsletter: “Keep me updated” (passive interest)
- Share: “I’ll come back later” (delayed interest)
- Feedback: “I have something to tell you” (opinion)
- Contact Us: “I want to talk to you” (active intent)
Someone who fills out a contact form is raising their hand. They have a question, a problem, or a need - and they’re looking to you for the answer. These leads deserve fast, personal responses.
Responding to Contact Us Leads
Speed matters. When someone reaches out, they’re often comparing options. The first business to respond usually wins.
Set up instant notifications: Use Slack, Pushover, or Email Message automations to alert you the moment a Contact Us lead comes in. Don’t let these sit in a dashboard.
Respond personally: Contact Us leads expect a human response. A quick, personal reply builds trust. Save the automated sequences for Newsletter signups.
Address their message: They wrote something in the message field - acknowledge it. “Thanks for reaching out about [their question]” shows you actually read what they said.
Have a response time goal: Whether it’s 5 minutes or 5 hours, set an internal target and stick to it. Fast responses convert better.
Pairing with Automations
Contact Us leads should flow directly to whoever handles inquiries:
Send to your CRM: Push Contact Us leads to HubSpot, Salesforce, or Pipedrive immediately. Create a deal or task so nothing falls through the cracks.
Notify your sales team: Send Slack notifications to a #leads channel or Pushover alerts to your phone. Real-time awareness means faster responses.
Send yourself an email: Set up an Email Message automation to forward Contact Us leads to your inbox or your sales team’s shared inbox.
Fire ad conversions: Contact Us submissions are high-intent actions. Track them in Google Ads, Facebook Ads, and LinkedIn Ads to optimize for leads who actually want to talk.
Send an acknowledgment (optional): An immediate “Thanks, we’ll be in touch within [timeframe]” email sets expectations. But don’t let it replace a real response - follow up personally.
In your automations, filter by the contact or contactus module type to create workflows specific to Contact Us leads.
Best Practices
Respond fast: Contact Us leads have the highest intent. Make them a priority. A lead that waits 24 hours for a response is probably already talking to your competitor.
Read the message: The question field contains what they wrote. Reference it in your response so they know you’re paying attention.
Route to the right person: If you have a sales team, make sure Contact Us leads go directly to them - not to a marketing inbox where they might sit.
Set expectations: If you can’t respond immediately, set up an auto-reply that tells them when to expect a response. Then actually meet that expectation.
Track response times: If you’re using a CRM, track how quickly you respond to Contact Us leads. Speed is a competitive advantage.
Match your label to your offer: If you’re offering free estimates, use the “Free Estimate” label. Specificity converts better than generic “Contact Us.”
What Visitors See
The Contact Us module presents a straightforward experience:
- Headline: Your chosen label (e.g., “Get Quote” or “Free Consultation”)
- Email field: Where they enter their address
- Message field: Where they write their question or request
- Submit button: Sends their message to you
- Confirmation: Confirms their message was received
No gimmicks, no games - just a clear way to reach you.
Tracking Contact Us Leads
Contact Us leads appear in your dashboard with the module type contact or contactus. You can:
- Filter your leads list to see only Contact Us submissions
- Set up automations that only trigger for Contact Us leads
- Review the
questionfield to see what they wrote - Prioritize these leads over lower-intent modules
Frequently Asked Questions
What’s the difference between Contact Us and Feedback? Intent. Contact Us means “I want a response from you.” Feedback means “I have something to tell you.” Contact Us leads expect a reply; Feedback leads may not.
What’s the difference between Contact Us and Chat? Chat provides an instant AI response and signals real-time conversation. Contact Us is a traditional form submission - no AI, just you following up via email.
What’s the difference between Contact Us and Custom Module? Contact Us uses preset labels you choose from a list. Custom Module lets you write your own labels, instructions, button text, and redirect URL. Use Contact Us for simplicity; use Custom Module for full control.
Do Contact Us submissions count against my credits? Yes. Contact Us submissions are leads like any other module - they count against your monthly credits and get enriched on PRO plans.
Can I see what they wrote? Yes. The question field in your leads dashboard shows the message they submitted.
Can I customize the form fields? No. Contact Us collects email and a message. For more complex forms, consider using the Custom module or a dedicated form builder.
Is this available on the Free plan? Yes. The Contact Us module and all its label options are available on all plans.
Need Help?
If you have questions about setting up the Contact Us module, contact us.